盒子坏了,心里有些不爽!于是想给意亚发个邮件。但是用的猎豹浏览器翻译英文还行,其它的语言根本翻了看不懂!搜狗浏览器翻得好,但是一登录后,就翻不了了。在意亚胡乱找发邮件的地方(从最后的结果看好像成功了?),不行!后来到美亚试试:还打开了客服聊天窗口:我的天!美亚半夜还有客服!真的有客户就是上帝的感觉!而且我还是用谷歌翻译器在跟他(她)对话!最后给了我一个可以发邮件的意亚链接。意亚也是神速(这也不像意大利人嘛!)马上就回复了我: Kindly we need your assistance to reply back to this email stating which of the following options you wish to proceed with:
1st: A partial refund with 19% totaling EUR 6.18 if the item is usable and you wish to keep it.
2nd: A full refund of the order's total value.
3rd: A free replacement to be delivered without any additional fees.
Waiting for your reply and we will be more than glad to assist you.
There is no need to send us any pictures of the damaged item.
Thanks for your patience and understanding.
谷歌翻译的的意思:
我们需要您的帮助才能回复此电子邮件,说明您希望继续以下哪个选项: