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前阵子英亚马下的单.货已发出但还没收到.今天没事乱点看看订单情况,仔细看了看才发现在优惠金额不对.因为选的品种有参加"买2付17镑的优惠"还有不参加的.再加上有免税,所以当时就没留意优惠的金额是否正确. 发现问题马上给英亚马发邮件.还好不到30分钟就给了回复.Thank you for contacting Amazon.co.uk.
Please accept my sincere apologies for any inconvenience caused.
I've investigated your order and found that it did qualify for our promotional offer. Please accept our apologies for this inconvenience.
To correct this error, I have requested a refund of 2.04 GBP to reimburse you for the amount you were erroneously charged. You should see this credited to your account on your next bank statement.
On the date the refund is completed, we'll send you an e-mail message confirming the date, amount and payment details. Completed refunds information can be viewed when you visit Your Account once you've received the confirmation e-mail from us. Under "Orders" click the "view recent and open orders" button, and sign in with your e-mail address and password. The refund information will be visible at the bottom of the relevant order's summary page.
I hope this solution is satisfactory.
Once again, I apologise for this inconvenience.
又省回20多块钱啊.呵呵.人家客服做的不是不错的.再此也提醒大家下单时自己最好仔细合算一下最后的总计是否正确.主要是在有优惠活动时.
顺随说下Batman - The Motion Picture Anthology 1989-1997 [Blu-ray] - Michael Keaton £19.11 - Quantity: 1 - In Stock 蝙蝠侠1-4 这个现在太便宜了.4张碟扣税后才19镑多点.
[ 本帖最后由 sudnymj 于 2009-11-10 18:10 编辑 ] |
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发表于 2009-11-10 15:18
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